1. Data We Collect
To prepare and submit your UK Standard Visitor Visa application, we collect the following information via WhatsApp:
- Personal details: Full name, date of birth, nationality, marital status
- Passport information: Passport number, issue and expiry dates, place of issue
- Contact information: Phone number, email address, residential address
- Financial information: Employment details, bank statements, proof of funds
- Travel history: Previous visa applications, travel dates, immigration history
- Supporting documents: Photographs, invitation letters, accommodation bookings, flight itineraries
2. How We Use Your Data
We use the information we collect to:
- Prepare and submit your UK visa application to UKVI
- Communicate with you about your application status and any additional information needed
- Improve our service and user experience
- Comply with legal and regulatory requirements
3. WhatsApp and Meta
Our service operates through the WhatsApp Business API, which is part of Meta's platform. Messages you send to us are processed through Meta's infrastructure and are subject to WhatsApp's Privacy Policy and Terms of Service. WhatsApp provides end-to-end encryption for messages.
4. Third-Party Sharing
We share your personal data with:
- UK Visas and Immigration (UKVI): As required to submit your visa application
- Meta/WhatsApp: As the messaging platform through which we deliver our service
We do not sell your personal data to any third parties.
5. AI Processing
We use artificial intelligence to process your documents and extract relevant information for your visa application. This helps us serve you faster and more accurately. Your data is not used to train AI models. AI processing is used solely for the purpose of preparing your specific application.
6. Data Storage and Retention
Your data is stored securely on encrypted servers (powered by Convex). We retain your personal data for 12 months after your application is completed, after which it is permanently deleted. If you request deletion of your data before this period, we will comply within 30 days, unless we are legally required to retain it.
7. Your Rights
You have the right to:
- Access the personal data we hold about you
- Correct any inaccurate or incomplete data
- Delete your personal data (subject to legal retention requirements)
- Withdraw consent to data processing at any time
To exercise any of these rights, contact us via WhatsApp.
8. Security
We take the security of your data seriously and implement the following measures:
- End-to-end encryption on WhatsApp messages
- Encrypted data storage at rest
- Strict access controls limiting who can view your data
- Regular security reviews of our systems
9. Cookies
Our website uses minimal cookies for essential site functionality only (e.g., session management). We do not use tracking cookies or third-party advertising cookies.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Where significant changes are made, we will notify you via WhatsApp.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us on WhatsApp.